Menu
Last Updated: [01.01.2025]
These Terms & Conditions (“Agreement”) govern your use of services provided by AD Power Sdn Bhd (“we”, “us”, “our”, or “the Company”). By engaging our services, you (“Client” or “Customer”) acknowledge and agree to be legally bound by this Agreement.
AD Power Sdn Bhd is a full turnkey Engineering, Procurement, Construction, and Commissioning (EPCC) provider for solar photovoltaic (PV) systems and related works. The full scope of services will be defined in the respective proposal, quotation, or contract accepted by both parties.
Unless otherwise stated in writing, our general payment terms are as follows:
30% upfront upon acceptance of the proposal,
60% upon completion of installation, and
10% upon project handover.
For payments made via credit card, debit card, e-wallets, or any method other than bank transfers, full payment must be made upfront at the time of transaction. These payment terms are subject to revision depending on the nature and scale of the project.
Failure to make payment as per the agreed terms may result in suspension of work, delay in delivery, or termination of services at our discretion.
Warranty terms vary by project and are dependent on the brands, models, and types of equipment installed. Specific warranty periods and coverage details will be documented in the official project proposal.
Unless stated otherwise:
A general Defect Liability Period (DLP) of two (2) years from the date of commissioning shall apply.
Warranty claims are subject to proper maintenance and usage by the client and do not cover damage due to negligence, misuse, force majeure, or third-party interference.
No fixed completion time shall be guaranteed. The estimated project timeline is provided based on current circumstances and may change due to:
Weather conditions,
Authority approvals or delays,
Material availability,
Client-side delays (e.g., site readiness, permits, or third-party dependencies).
We shall not be held liable for any loss or damages arising from project delays unless explicitly stated in writing.
All designs, diagrams, documentation, software, and intellectual property developed or used by us remain the sole property of AD Power Sdn Bhd unless otherwise agreed in writing. Customers are not permitted to replicate, distribute, or reuse any part of our deliverables without written permission.
Customers agree to:
Provide accurate and complete information during onboarding and project planning.
Ensure that the project site is ready and accessible as agreed.
Comply with all instructions regarding usage, operation, and maintenance of the installed systems.
Not interfere with or modify the installation without our prior written consent.
AD Power Sdn Bhd shall not be liable for any indirect, incidental, punitive, or consequential damages arising out of or in connection with the use of our services, including but not limited to loss of revenue, business interruption, or equipment damage caused by acts beyond our control.
Our total liability shall not exceed the total amount paid by the customer for the specific project under dispute.
This Agreement shall be governed and construed in accordance with the laws of Malaysia. Any disputes arising shall be resolved in Malaysian courts or via mutually agreed mediation.
This Cancellation & Refund Policy is intended to protect the interests of both AD Power Sdn Bhd and its clients, and to ensure a fair and transparent relationship.
Cancellation is strictly not allowed once work has commenced. This includes any administrative action such as:
Submission of applications to government or regulatory bodies,
Site visits or inspections,
Equipment procurement or mobilisation.
Should a customer wish to cancel prior to commencement, such requests will be reviewed on a case-by-case basis. Acceptance of cancellation and any associated refund (if any) must be confirmed in writing by AD Power Sdn Bhd.
We reserve the right to cancel or terminate a project under reasonable circumstances including but not limited to:
Inability to proceed due to unforeseen legal or regulatory barriers,
Non-payment or breach of agreement by the customer,
Force majeure events.
In such cases, any eligible refund will be determined after deduction of any incurred cost and time spent.
Deposits are strictly non-refundable unless explicitly stated otherwise in writing in the project proposal, invoice, or contract.
Refunds may be considered only in situations where AD Power Sdn Bhd fails to fulfill its contractual obligations and such failure is not caused by the client or any third party.
All refund decisions are final and at the sole discretion of AD Power Sdn Bhd management.
Neither party shall be liable for delays or failure in performance due to events beyond reasonable control, including but not limited to natural disasters, war, terrorism, acts of government, labor disputes, pandemics, or power failures.
We are committed to protecting your privacy and ensuring that your personal data is handled responsibly and in compliance with applicable data protection regulations in Malaysia.
We collect personal information such as name, contact details, billing information, and project site data for the purpose of:
Processing your orders and payments,
Fulfilling project requirements,
Communicating regarding project progress or updates,
Submitting applications to relevant government or utility bodies.
We do not collect unnecessary information, nor do we use your data for marketing purposes without explicit consent.
Your data will be used strictly for project fulfillment and internal documentation. We may share your data only with:
Relevant regulatory authorities (e.g., SEDA, TNB),
Payment processors and financial institutions,
Third-party contractors involved in your project, under confidentiality agreements.
We will never sell, rent, or share your personal data for advertising or commercial gain.
Our website uses cookies to enhance user experience, analyze site usage, and provide tailored content. By continuing to browse our site, you consent to the use of cookies.
You may adjust your browser settings to block cookies, but this may affect website functionality.
We implement reasonable technical and organizational measures to safeguard your data against unauthorized access, loss, or misuse. However, no system is 100% secure, and we cannot guarantee absolute data security.
We retain your personal data only for as long as necessary to fulfill the purposes outlined or to comply with legal and regulatory obligations.
You may request access to or correction of your personal data by contacting us at contact@adpower.com.my.
Suggested text: Our website address is: https://www.adpower.com.my.
Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Suggested text: If you request a password reset, your IP address will be included in the reset email.
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Suggested text: Visitor comments may be checked through an automated spam detection service.
