Frequently Asked Questions

Frequently Asked Questions

Welcome to our Learn Solar FAQ page! Here, we have compiled a list of commonly asked questions about solar power and solar PV installations to provide you with the information you need to make informed decisions about investing in solar energy. Whether you are considering a residential or commercial solar PV installation, we hope that this page will help answer any questions you may have about solar power, the installation process, and the benefits of going solar. Our goal is to provide you with clear and concise information that will help you navigate the world of solar energy and make the best decisions for your unique needs.
Installing a solar PV system offers numerous advantages, both financially and environmentally. Some of the key benefits include:
  1. Cost savings: Solar PV systems generate clean electricity, reducing your reliance on grid electricity and lowering your energy bills. Over time, the savings can more than offset the initial investment in the solar PV system.
  2. Energy independence: Generating your own electricity with a solar PV system can reduce your dependence on traditional energy sources and help protect you from fluctuating energy prices.
  3. Environmental benefits: Solar energy is a clean and renewable energy source that produces no greenhouse gas emissions. By installing a solar PV system, you contribute to reducing carbon emissions and combating climate change.
  4. Low maintenance: Solar PV systems have very few moving parts and require minimal maintenance. Once installed, they can operate efficiently for 25 to 30 years with only occasional cleaning and periodic checks.
  5. Corporate social responsibility: For businesses, installing a solar PV system demonstrates a commitment to sustainability and can enhance your brand’s reputation among customers, employees, and stakeholders.
At AD Power, we pride ourselves on delivering customized, high-quality solar PV solutions to meet your unique needs. Our experienced team, commitment to excellence, and comprehensive service ensure that your investment in solar energy is seamless, efficient, and rewarding. By choosing AD Power, you gain a trusted partner dedicated to providing you with the best in solar technology, customer support, and long-term value
Solar energy systems are proven to reduce utility bills for the vast majority of businesses and homeowners. The actual amount of savings depends on various factors, such as the size of the solar installation, the efficiency of the solar panels, your electricity consumption patterns, and the local electricity rates. However, there are a few scenarios in which solar installations might not generate the expected savings or may lead to a longer payback period: System underperformance: If the solar installation is not designed or installed correctly, it may underperform and produce less electricity than anticipated. This is why it’s crucial to work with an experienced and reputable company like ours to ensure proper system design and installation.
Changes in electricity rates: If electricity rates decrease significantly over time, the savings from a solar installation may be lower than initially expected. However, this is relatively rare, as electricity rates tend to increase over time in most regions.
Unexpected maintenance costs: While solar systems generally require minimal maintenance, unforeseen issues or component failures can increase maintenance costs, affecting the overall return on investment. At our company, we take all necessary steps to minimize these risks and ensure that you receive the maximum possible savings from your solar investment:
Customized system design: We’ll design a solar installation tailored to your specific needs, taking into account factors such as electricity consumption, available space, and local climate conditions to maximize efficiency and savings.
High-quality components: We use only high-quality solar panels and components from trusted manufacturers to ensure long-lasting performance and reliability.
Professional installation and support: Our team of experts will handle every aspect of the installation process, from site assessment and design to permitting and installation. We also provide ongoing monitoring, maintenance, and support to ensure your solar system operates at peak performance.
Detailed financial analysis: We’ll provide a comprehensive financial analysis that includes the projected savings, payback period, and return on investment for your solar installation. This will help you make an informed decision and set realistic expectations for the financial benefits of going solar.
While there is always some level of uncertainty with any investment, solar energy has a strong track record of providing substantial savings and returns for businesses and homeowners. By working with a reputable and experienced solar provider like us, you can significantly reduce the risks and maximize the benefits of your solar investment.
Net Energy Metering (NEM) is a solar incentive program in Malaysia that allows consumers who install solar photovoltaic (PV) systems on their premises to offset their electricity bills by exporting surplus solar-generated electricity back to the grid. The program is designed to encourage the adoption of solar energy and support Malaysia’s renewable energy goals. Here’s how Net Energy Metering works in Malaysia:
  1. Installation: A consumer installs a solar PV system on their premises (e.g., residential, commercial, or industrial properties).
  2. Electricity generation: The solar PV system generates electricity during daylight hours. The consumer uses this electricity to power their property, reducing the amount of electricity drawn from the grid.
  3. Surplus energy: If the solar PV system produces more electricity than the consumer needs at a particular time, the surplus energy is exported back to the grid.
  4. Metering: A bi-directional meter (also known as a smart meter or import-export meter) is installed to measure both the electricity consumed from the grid and the surplus electricity exported back to the grid.
  5. Billing: The consumer’s electricity bill is calculated based on the net electricity usage, which is the difference between the electricity consumed from the grid and the electricity exported back to the grid. This means that consumers only pay for the net amount of electricity used, reducing their overall electricity bills.
  6. Credit: In case the solar PV system exports more electricity to the grid than it consumes in a billing period, the surplus will be credited to the consumer’s account and can be used to offset future bills.
The Net Energy Metering program in Malaysia offers an attractive opportunity for businesses and homeowners to save on electricity costs and contribute to a more sustainable energy future. By installing a solar PV system under the NEM program, you can benefit from the savings generated by solar energy and the ability to offset your electricity bills with surplus solar-generated electricity.
Yes, there is some maintenance required for solar installations, but it’s generally minimal and easy to manage. The good news is that solar panels have no moving parts, which makes them more durable and less prone to breakdowns compared to other types of energy systems.
Here are some common maintenance tasks associated with solar installations:
  1. Cleaning: Solar panels should be cleaned periodically to remove dust, dirt, and debris that can accumulate on the surface and reduce their efficiency. Depending on your location and environment, cleaning may be required anywhere from a few times a year to monthly. In some cases, natural rainfall can help keep the panels clean.
  2. Inspections: Regular inspections should be carried out to ensure the solar system is functioning correctly and to identify any potential issues early on. Visual inspections can be done annually or semi-annually, depending on the system size and complexity.
  3. Component maintenance: Although solar panels are durable, other system components, such as inverters, wiring, and mounting structures, may require maintenance or replacement over time. Inverters typically have a lifespan of 10-15 years, so you may need to replace them during the solar system’s life.
As part of our comprehensive service, we provide ongoing support and maintenance for your solar installation. We’ll not only help you set up a suitable maintenance schedule but also offer remote monitoring and diagnostics to quickly address any issues that may arise. By keeping your solar system well-maintained, you can ensure its optimal performance, longevity, and return on investment.
Solar panel warranties typically range from 20 to 25 years, while warranties for other components like inverters are 5 years with an option to extend up to 10 years. We’ll provide detailed warranty information for all components used in your solar installation in our proposal.
Solar PV systems, when properly designed and installed, should not negatively affect the quality of your electricity supply. In fact, solar installations are generally compatible with sensitive equipment, as they produce clean and stable power.
However, it’s essential to work with an experienced and reputable solar provider, like our company, to ensure that the solar system is designed and installed correctly to maintain the quality of your electricity supply. Here are some measures we take to ensure compatibility with sensitive equipment:
  1. High-quality components: We use top-tier solar panels, inverters, and other components from trusted manufacturers to ensure reliable and stable electricity production.
  2. Proper system design: Our team of experts will analyze your facility’s electrical requirements and design a solar system tailored to your specific needs. This includes selecting the appropriate inverter technology and ensuring proper grounding and electrical protection.
  3. Inverter selection: Modern inverters, especially those designed for commercial and industrial applications, are capable of maintaining a stable voltage and frequency output, minimizing any potential fluctuations in your electricity supply.
  4. Professional installation: Our skilled technicians will carefully install and test your solar PV system to ensure that it is properly integrated with your existing electrical infrastructure and that it meets all applicable safety and performance standards.
  5. Monitoring and maintenance: We provide ongoing monitoring and maintenance services to ensure that your solar system operates at peak performance and to quickly address any issues that may arise, minimizing any potential impact on your electricity supply.
The cost of a solar system depends on factors such as system size, installation complexity, and the type of solar panels used. We provide a customized quote based on your specific requirements and an analysis of your electricity usage patterns.
We will usually require some further information, and possibly a site visit in order to draft a proposal for you. The information that we require are :
  1. Your average monthly utility (TNB) bill amount
  2. Your Available Roof Space
  3. Your Roof Type
  4. Site Ownership – Do you own the building?
  5. Copy of your latest 3 months TNB bill
Above are the preliminary information required to draft our first proposal. Subsequently we will need to perform a site survey to determine the suitability of your roof, and the type of electrical supply your building has.
Once we have this information, I can give you a better understanding of the potential energy savings, the size of the solar system required, and how our solutions can ultimately benefit your business.
Grid Connected Solar PV Systems generally do not work during a blackout. This is in line with the Energy Commission’s guidelines in ensuring the safety of the utility workers, which requires the system to shut down within a specific timeframe (usually in milliseconds) when the grid power goes off. This feature is called “Anti-Islanding”.
However, if maintaining power during a blackout is crucial for your facility or home, we do offer options for backup electricity supply during blackouts with the addition of an Energy Storage System paired with your Solar PV System. This is done by integrating battery storage which can store excess solar energy generated during the day to be used during power outages.
It is important to decide if this feature is important to you as the cost impact of adding Battery Storage to your Solar PV system is significant, and would prolong your ROI period.
When there is insufficient sunlight, such as during cloudy days, rain, or at night, the solar panels’ energy production will be reduced or not generate power at all. However, this doesn’t mean that you will be without electricity supply. In a grid-tied solar system, when solar production is insufficient, your facility will automatically draw electricity from the grid to meet your energy needs.
In this way, you will always have a reliable power supply, seamlessly switching between solar-generated electricity and grid electricity based on the solar system’s output. The solar system’s primary purpose is to offset your electricity consumption and reduce your energy costs, not to eliminate your connection to the grid entirely.
Regardless of the solar system setup, our goal is to ensure that your facility has a reliable electricity supply while maximizing the use of clean, renewable solar energy to reduce your energy costs and environmental impact.
We understand your concerns about the cost of our solar PV installation, and we would like to assure you that our pricing is based on several factors, including the high-quality equipment and materials we use, as well as our expertise and experience in the industry. We believe that the value we provide is well worth the investment.
Our solar PV installations are designed to provide maximum efficiency and reliability, which is why we only use the highest quality components, including cables and balance of system components. While these may not be visible to the naked eye, they are critical to the performance and longevity of the system.
In addition to the quality of our materials, our installation process is meticulous and thorough, ensuring that the system is properly installed and configured for optimal performance. We also provide ongoing maintenance and support, ensuring that your solar PV system continues to operate at peak performance for years to come.
In addition to the factors mentioned in our previous response, we would like to highlight that we have an in-house team of experienced and qualified professionals who handle every aspect of the installation process. Unlike some of our competitors, we do not subcontract our work out to third-party contractors. This allows us to ensure the consistency and quality of our work, and provide you with reliable after-sales service.
Furthermore, having an in-house team ensures that we are fully accountable for the installation and any subsequent maintenance work. We take pride in our work and are committed to providing you with a system that meets your specific needs and provides maximum performance and longevity.
Cost is an important consideration for any investment, and we are committed to providing transparent and competitive pricing. However, we believe that the long-term benefits of investing in a high-quality solar PV system far outweigh any initial cost difference.
We understand that every customer has a budget in mind when considering a solar PV installation. If you have a specific budget in mind, please share it with us and we can explore how to best meet your needs within that budget.
If you have any further questions, feel free to get in touch with us via any of the contact methods listed below :
  1. Contact us page – https://www.adpower.com.my/contact-us/
  2. Whatsapp/Call – 014 290 8990
  3. Email us – contact@adpower.com.my
  4. Visit our FB page – http://www.fb.com/myadpower
We aim to respond within 24 business hours.

Seek wisdom in questions, for in the quest for answers, we truly unveil our intelligence.
-RC

AD Power was established in 2016,
specialize in harnessing the power of
the sun to create a cleaner, greener,
and more energy-efficient world.
Follow us
facebook-icon
Quick Links
Home
About Us
Projects
Services
FAQ
Contact Us
Contact Us
Address IconNo 6-1, Jalan Eco Santuari 8/1B, Eco Sanctuary, 42500 Telok Panglima Garang, Selangor.

Phone Icon

+6010 3887889
Email Icon

contact@adpower.com.my

Clock Icon

9.00 AM – 5.30 PM

Sign Up for Newsletter
Copyright©2025. AD Power Sdn. Bhd. 201601023368 (1194307-V). All rights reserved. Web designed by VeecoTech.

Terms & Conditions